Frequently asked questions
Straight answers about how Veridati works, plans and support.
Before you start
What is Veridati?
Veridati turns tasks, checklists, inspections and procedures into traceable execution, connecting people, locations and teams to real evidence of what was done — not just what should have happened.
How does the cycle actually work?
It's a simple cycle: you build the checklist or procedure, the team in the field executes it and records evidence, deviations and approvals are tracked, and in the end you get a report showing what actually happened at each location.
What kind of operations is Veridati for?
Any operation with distributed locations and teams — today we serve retail, quality, food, construction and contracts, facilities, public sector and security, among others.
Do I need a credit card to start?
No. The Free plan doesn't ask for payment details — you only subscribe to a paid plan when you're ready.
How does switching plans work?
Upgrades apply immediately — the new limit kicks in the moment you switch. Downgrades only take effect at the start of the next billing cycle, so nothing you're already using gets cut off.
What happens if a payment fails?
Your account stays active for a 3-day grace period so you can sort out the payment without losing access right away.
What kind of evidence does the platform record?
Every execution can record a photo, geolocation, date, time, who did it and response time. Veridati also shows the distance between where the evidence was recorded and the registered location.
What roles exist in the operation's hierarchy?
Five levels: Operator (executes in the field), Assistant Manager and Location Manager (own one location), Manager (sees every location) and Supervisor (follows and validates execution).
Does Veridati work in other countries and languages?
Yes. The platform has been available in Portuguese, English, Spanish, Italian and French from day one, with pricing adapted for Brazil, Europe and the United States.
How do I reach support?
By email at support@veridati.online, 8am-6pm (Brasília time). There are also tutorial videos on our YouTube channel and full documentation here on the site.
Where can I find more detail on how the platform works?
On our Documentation page, with a fuller view of the operational cycle, plans and role hierarchy.